The health, safety and well-being of our community constitutes a top priority for us.
Cancellation Policy:
Initial Pre-Booking Deposit
A 10% deposit is required to secure your spot. This pre-booking deposit is fully refundable if you cancel within one week. After one week, this 10% deposit becomes non-refundable.
Additional 20% Deposit
An additional 20% payment is due within one month of your pre-booking.
This 20% payment is non-refundable once paid.
Final Payment
The remaining 70% balance must be paid no later than 45 days before the retreat start date (unless otherwise specified on the retreat’s webpage with a specific date).
You may cancel up to 45 days before the retreat starts and receive a full refund, excluding your initial 30% deposit, which is non-refundable. Cancellations made after that, will incur a 100% cancellation fee, and no refunds will be issued. We provide flexible payment plans for settling the remaining balance, with specific details sent to each participant via email.
Retreat cancellation:
If Travelgems needs to cancel the retreat due to unforeseen events beyond our control, we’ll promptly inform you and refund the full retreat cost.
Cancellation insurance:
We strongly advise participants to get travel, medical, and cancellation insurance to protect against unexpected situations that might lead to trip changes or cancellations. This insurance should cover potential losses due to medical emergencies, travel disruptions, or personal issues. Travelgems doesn’t endorse specific insurance providers, so it’s your responsibility to choose coverage that includes trip cancellation and interruption protection. We recommend thoroughly understanding your insurance provider’s terms and claims process.
Booking modifications:
While we understand that unforeseen circumstances may arise, please note that our booking policy is for the 30% deposit to be nonrefundable once confirmed and paid. No refunds or credits will be issued for changes.
Transferability:
In some cases, we may allow clients to transfer their deposits to one of our other retreats. To maintain the quality of the retreats and ensure meaningful interactions, usually such replacements share similar interests and familiarity with the booked retreat. Final approval for any transfer remains at our discretion to create a cohesive and enriching environment for all participants.
Covid-19 measures:
Since the measures regarding the SARS-Cov-2 pandemic are constantly changing, we make sure to regularly update our safety guidelines. In case of a Covid-19 travel ban or any other ban that relates to any other pandemic, the total amount paid by guests will be refunded. We make sure to respect Social Distancing guidelines and the use of a protective mask where deemed obligatory. Our hotel partners have Covid-19 testing centers inside the venue premises and work closely with us to ensure guests’ comfort and safety at all times.
Payment methods:
We work to guarantee the maximum possible security of your electronic transactions. The bank we cooperate with uses the latest technology in its systems and processes. On your part, you should preferably use computers and devices you control yourself. We’ve established a secure payment platform with our authorized bank to transmit your information safely. As banks may occasionally halt charges for security reasons, please contact them before proceeding with deposits.
Kindly note that all charges will be in EUR, as we’re not yet authorized to accept payments in other currencies. By proceeding with the booking, you agree to our cancellation policy. Upon confirming your payment, we will provide you with a proof of payment.
There are three ways you can proceed with your payment:
Payment directly through the website
Possibility of payment via Visa, MasterCard, Maestro, Diners, American Express, Discover credit, debit, or prepaid cards.
Payment via BANK TRANSFER
**We will provide the details via email to each participant individually**
In case of bank transfer please make sure that you will indicate your name and retreat title in the description.
Payment via Payment Link
We will provide you with a secure payment link for card payment (Visa, MasterCard, Maestro, Diners, American Express, Discover credit, debit, or prepaid cards), which can also include installment options. Full information will be shared with you via email.
Transaction Security:
At Travelgems, we take the security of your transactions seriously. All sensitive information submitted during payment is handled with the highest level of protection to ensure your data remains safe and confidential.
All payments made using the card are processed through the electronic payment platform of “Nexi XPay” of Nexi Payments Greece S.A. and uses LS 1.2 encryption protocol encryption with 128-bit (Secure Sockets Layer – SSL). Encryption is a way of coding the information until it reaches its recipient, who will be able to decode it using the appropriate key.
This ensures that your card details and personal information are transmitted securely over the internet and are never accessible by unauthorized parties.
For any questions or concerns regarding your transaction, feel free to contact us at info@travelgems.com.
Coupons Code:
The coupon codes should be entered in the notes section during the checkout process. The discount will be applied to the remaining balance. Please note that the deposit amount is non-refundable. Promotional discounts cannot be combined with other offers.
Accommodation
Travelgems has the right to change the accommodation/retreat venue of participants without previous notice if this needs to be done for safety or for other essential reasons of the retreat.
Participants should be aware that all rooms during check-out should be in the same condition as they were during check-in.
Retreat Schedule
Travelgems reserves the right to modify the retreat program or schedule if necessary. Any changes made will prioritize participant safety or other essential considerations for the retreat’s success.
All shared program details are subject to change. Participants will be promptly informed via private email of any adjustments to ensure clear communication and planning.
For any further assistance, questions, or concerns, do not hesitate to contact us:
