1. Introduction
Welcome to Travelgems (“we,” “our,” or “us”). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy or our practices with regards to your personal information, please contact us at info@travelgems.com.
This Privacy Policy applies to our website https://travelgems.com/ (the “Site”) and generally to the use of our services (booking retreats, events, and wellness experiences). By accessing or using our Site, you agree to the terms of this Privacy Policy.
2. Who We Are (Data Controller)
Business Name: Travelgems
Address: Ethnikis Antistaseos 84B, Chalandri, 15231, Greece
MHTE (Registry No): 0259E60000557201
Email: info@travelgems.com
Phone: +30 210 6829222
3. Information We Collect
We collect personal information that you voluntarily provide to us when you register on the Site, express an interest in obtaining information about us or our products and services, when you participate in activities on the Site (such as booking a retreat), or otherwise when you contact us.
Personal Identity Data: Name, surname, passport details (for travel arrangements).
Contact Data: Email address, phone number, billing address.
Payment Data: We may collect data necessary to process your payment if you make purchases, such as your payment instrument number (such as a credit card number), and the security code associated with your payment instrument. All payment data is stored by our payment processor (e.g., Stripe, PayPal, or Bank Transfer systems).
Health & Wellness Data: Given the nature of our retreats, you may choose to provide us with information regarding your physical or mental health, dietary requirements, or specific wellness goals. This is considered “sensitive data” under GDPR and is processed only with your explicit consent to ensure your safety and tailor the experience to your needs.
4. How We Use Your Information
We use personal information collected via our Site for a variety of business purposes described below:
To facilitate account creation and logon process.
To fulfill and manage your orders: To process your bookings, payments, and cancellations.
To send administrative information to you: We may send you product, service, and new feature information and/or information about changes to our terms, conditions, and policies.
To send you marketing and promotional communications: We and/or our third-party marketing partners may use the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt-out of our marketing emails at any time.
To ensure safety: To ensure the safety of participants during retreats (e.g., allergies, medical conditions).
5. Sharing Your Information
We may process or share your data that we hold based on the following legal bases:
Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose.
Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests.
Performance of a Contract: Where we have entered into a contract with you (booking a retreat), we may process your personal information to fulfill the terms of our contract.
Vital Interests: We may disclose information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.
Vendors and Third Parties: We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work (e.g., Hotels, Retreat Centers, Instructors, Payment Processors).
6. International Transfers
Our servers are located in [Europe/USA/Other]. If you are accessing our Site from outside, please be aware that your information may be transferred to, stored, and processed by us in our facilities and by those third parties with whom we may share your personal information. If you are a resident in the European Economic Area (EEA), then these countries may not necessarily have data protection laws or other similar laws as comprehensive as those in your country. We will however take all necessary measures to protect your personal information in accordance with this privacy policy and applicable law.
7. Data Retention
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).
8. Your Privacy Rights (GDPR)
In some regions (like the EEA and UK), you have certain rights under applicable data protection laws. These include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; and (iv) if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal information.
To make such a request, please contact us at info@travelgems.com. We will consider and act upon any request in accordance with applicable data protection laws.
9. Changes to This Policy
We may update this privacy policy from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible.
10. Contact Us
If you have questions or comments about this policy, you may email us at info@travelgems.com or by post to: Travelgems Ethnikis Antistaseos 84B Chalandri, 15231 Greece